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CUSTOMER

Pitacs lays out how you can make radiators personal for your customers image
PITACS LAYS OUT HOW YOU CAN MAKE RADIATORS PERSONAL FOR YOUR CUSTOMERS
18 August, 2021
Saffet Kalendar, Managing Director at Pitacs, runs installers through what radiator and towel rail customisation options are available for customers.
ESi Controls explains why controls should suit your customer's needs image
ESI CONTROLS EXPLAINS WHY CONTROLS SHOULD SUIT YOUR CUSTOMER'S NEEDS
21 July, 2021
Supplies4Heat breaks down how you can add value to your installations image
SUPPLIES4HEAT BREAKS DOWN HOW YOU CAN ADD VALUE TO YOUR INSTALLATIONS
18 June, 2021
Spirotech explains how to demonstrate a contaminated system image
SPIROTECH EXPLAINS HOW TO DEMONSTRATE A CONTAMINATED SYSTEM
14 June, 2021
Ideal Heating shares top tips to overcome control issues image
IDEAL HEATING SHARES TOP TIPS TO OVERCOME CONTROL ISSUES
11 June, 2021
Choosing a heating solution for the bathroom with Pitacs image
CHOOSING A HEATING SOLUTION FOR THE BATHROOM WITH PITACS
19 April, 2021
Boiler Guide data outlines continued consumer appetite for gas boilers image
BOILER GUIDE DATA OUTLINES CONTINUED CONSUMER APPETITE FOR GAS BOILERS
16 February, 2021
How can you help customers avoid unexpected breakdowns? ADEY explains image
HOW CAN YOU HELP CUSTOMERS AVOID UNEXPECTED BREAKDOWNS? ADEY EXPLAINS
30 November, 2020
How big a threat are online boiler platforms? image
HOW BIG A THREAT ARE ONLINE BOILER PLATFORMS?
18 November, 2020
Balance cost, design, and efficiency to keep your customers happy, says Pitacs image
BALANCE COST, DESIGN, AND EFFICIENCY TO KEEP YOUR CUSTOMERS HAPPY, SAYS PITACS
11 May, 2020
BOXT announces SOS service and increased safety measures image
BOXT ANNOUNCES SOS SERVICE AND INCREASED SAFETY MEASURES
20 March, 2020
Put more thought into your choice of towel rail, urges Pitacs image
PUT MORE THOUGHT INTO YOUR CHOICE OF TOWEL RAIL, URGES PITACS
20 March, 2020
Three environmentally-friendly ways to diversify your business image
THREE ENVIRONMENTALLY-FRIENDLY WAYS TO DIVERSIFY YOUR BUSINESS
28 February, 2020
Positive experience for the homeowner? Focus on the radiators, according to Pitacs image
POSITIVE EXPERIENCE FOR THE HOMEOWNER? FOCUS ON THE RADIATORS, ACCORDING TO PITACS
13 December, 2019
Selco fits defibrillators in every branch image
SELCO FITS DEFIBRILLATORS IN EVERY BRANCH
18 November, 2019
Breaking down the options for multigenerational homes with Wolseley image
BREAKING DOWN THE OPTIONS FOR MULTIGENERATIONAL HOMES WITH WOLSELEY
28 November, 2019
Editor's Comment Nov/Dec 2019: Shoulder the burden image
EDITOR'S COMMENT NOV/DEC 2019: SHOULDER THE BURDEN
11 November, 2019
Offer a more sustainable choice thanks to advances in recycling image
OFFER A MORE SUSTAINABLE CHOICE THANKS TO ADVANCES IN RECYCLING
25 October, 2019
Boiler breakdown wouldn't have major impact for over a third, survey finds image
BOILER BREAKDOWN WOULDN'T HAVE MAJOR IMPACT FOR OVER A THIRD, SURVEY FINDS
21 October, 2019
Three-quarters report having clients who have refused to settle an invoice image
THREE-QUARTERS REPORT HAVING CLIENTS WHO HAVE REFUSED TO SETTLE AN INVOICE
18 October, 2019
Plumbase launches an app for installers image
PLUMBASE LAUNCHES AN APP FOR INSTALLERS
18 October, 2019
Study reveals Brits start to turn up the heating from 14°C image
STUDY REVEALS BRITS START TO TURN UP THE HEATING FROM 14°C
11 October, 2019
Wolseley and Ideal launch £40,000 'Epic Giveaway' image
WOLSELEY AND IDEAL LAUNCH £40,000 'EPIC GIVEAWAY'
9 October, 2019
HiB examines bathroom trends for 2020 image
HIB EXAMINES BATHROOM TRENDS FOR 2020
10 October, 2019
Go the extra mile and make customer service your priority image
GO THE EXTRA MILE AND MAKE CUSTOMER SERVICE YOUR PRIORITY
17 September, 2019
Media sensationalism has sown confusion over the future of gas image
MEDIA SENSATIONALISM HAS SOWN CONFUSION OVER THE FUTURE OF GAS
1 August, 2019
Why customer service should be your priority - PHEX Tottenham 2019 Seminar image
WHY CUSTOMER SERVICE SHOULD BE YOUR PRIORITY - PHEX TOTTENHAM 2019 SEMINAR
9 July, 2019
Five ways installers can use showrooms as part of their tool kit image
FIVE WAYS INSTALLERS CAN USE SHOWROOMS AS PART OF THEIR TOOL KIT
11 June, 2019
Are smart controls the accessibility option your customers need? image
ARE SMART CONTROLS THE ACCESSIBILITY OPTION YOUR CUSTOMERS NEED?
23 May, 2019
Financing options could be the USP your business needs image
FINANCING OPTIONS COULD BE THE USP YOUR BUSINESS NEEDS
22 May, 2019
It's time for servicing to become hours-based, says Intergas image
IT'S TIME FOR SERVICING TO BECOME HOURS-BASED, SAYS INTERGAS
17 May, 2019
Flexible heat profiles are the answer, says BEAMA image
FLEXIBLE HEAT PROFILES ARE THE ANSWER, SAYS BEAMA
10 May, 2019
Thermostats should always be installed by a qualified heating engineer image
THERMOSTATS SHOULD ALWAYS BE INSTALLED BY A QUALIFIED HEATING ENGINEER
2 May, 2019
Become the fourth emergency service for your customers image
BECOME THE FOURTH EMERGENCY SERVICE FOR YOUR CUSTOMERS
24 March, 2019
66% would only replace boiler when it fails, according to BEIS image
66% WOULD ONLY REPLACE BOILER WHEN IT FAILS, ACCORDING TO BEIS
14 February, 2019
Build thorough quotes to improve your customer relationships image
BUILD THOROUGH QUOTES TO IMPROVE YOUR CUSTOMER RELATIONSHIPS
18 February, 2019
Readers' Letters January 2019: Time to look to the future image
READERS' LETTERS JANUARY 2019: TIME TO LOOK TO THE FUTURE
21 January, 2019
UKLPG reveals new customer charter image
UKLPG REVEALS NEW CUSTOMER CHARTER
27 November, 2018
Graham launches new customer feedback service image
GRAHAM LAUNCHES NEW CUSTOMER FEEDBACK SERVICE
5 November, 2018
TRVs are a great way to help your customers reduce heating bills image
TRVS ARE A GREAT WAY TO HELP YOUR CUSTOMERS REDUCE HEATING BILLS
16 November, 2018
Majority of installers not showing their Gas Safe card image
MAJORITY OF INSTALLERS NOT SHOWING THEIR GAS SAFE CARD
5 September, 2018
Worcester Bosch launches augmented reality app for installers image
WORCESTER BOSCH LAUNCHES AUGMENTED REALITY APP FOR INSTALLERS
28 August, 2018
The unexpected benefits of smart controls for your customers image
THE UNEXPECTED BENEFITS OF SMART CONTROLS FOR YOUR CUSTOMERS
12 July, 2018
Merseyside plumbing firm wins franchisee award image
MERSEYSIDE PLUMBING FIRM WINS FRANCHISEE AWARD
2 July, 2018
Seek success through the supply chain image
SEEK SUCCESS THROUGH THE SUPPLY CHAIN
19 June, 2018
Ideal Boilers launches recruitment drive for service engineers image
IDEAL BOILERS LAUNCHES RECRUITMENT DRIVE FOR SERVICE ENGINEERS
14 June, 2018
What does GDPR mean for you? image
WHAT DOES GDPR MEAN FOR YOU?
5 June, 2018
Common customer misconceptions you can clear up image
COMMON CUSTOMER MISCONCEPTIONS YOU CAN CLEAR UP
23 April, 2018
Forging a good customer relationship image
FORGING A GOOD CUSTOMER RELATIONSHIP
4 January, 2018
Baxi creates new Aftersales and Marketing Director role image
BAXI CREATES NEW AFTERSALES AND MARKETING DIRECTOR ROLE
4 December, 2017
Wolseley launches new customer feedback platform image
WOLSELEY LAUNCHES NEW CUSTOMER FEEDBACK PLATFORM
23 November, 2017
Xylem wins Comfort Supplier of the Year Award 2017 image
XYLEM WINS COMFORT SUPPLIER OF THE YEAR AWARD 2017
3 November, 2017
GRAF UK grows team by a quarter in line with business success image
GRAF UK GROWS TEAM BY A QUARTER IN LINE WITH BUSINESS SUCCESS
24 October, 2017
New app puts Worcester straight in installers’ pockets image
NEW APP PUTS WORCESTER STRAIGHT IN INSTALLERS’ POCKETS
6 October, 2017
Baxi shortlisted in UK Customer Experience Awards 2017 image
BAXI SHORTLISTED IN UK CUSTOMER EXPERIENCE AWARDS 2017
30 August, 2017
Graham asks customers to nominate their heroes image
GRAHAM ASKS CUSTOMERS TO NOMINATE THEIR HEROES
30 August, 2017
How has the Internet changed the plumbing industry? image
HOW HAS THE INTERNET CHANGED THE PLUMBING INDUSTRY?
4 August, 2017
Clydebank plumbing and heating engineer is Screwfix’s top tradesperson image
CLYDEBANK PLUMBING AND HEATING ENGINEER IS SCREWFIX’S TOP TRADESPERSON
27 July, 2017
Five Top Tips for Bathrooms in Multi-Generational Homes image
FIVE TOP TIPS FOR BATHROOMS IN MULTI-GENERATIONAL HOMES
6 July, 2017
Craig Summers appointed as managing director for Manhattan Associates image
CRAIG SUMMERS APPOINTED AS MANAGING DIRECTOR FOR MANHATTAN ASSOCIATES
20 June, 2017
Homeowners leave themselves at risk by not checking credentials image
HOMEOWNERS LEAVE THEMSELVES AT RISK BY NOT CHECKING CREDENTIALS
7 June, 2017
Tradespeople lift the lid on cowboy customers image
TRADESPEOPLE LIFT THE LID ON COWBOY CUSTOMERS
1 June, 2017
Leak fails to deter award-winning plumbers image
LEAK FAILS TO DETER AWARD-WINNING PLUMBERS
10 May, 2017
Installing the best customer service image
INSTALLING THE BEST CUSTOMER SERVICE
25 January, 2017
The art of specifying heating controls image
THE ART OF SPECIFYING HEATING CONTROLS
19 December, 2016
Baxi Works scoops business award image
BAXI WORKS SCOOPS BUSINESS AWARD
19 December, 2016
Mira wins regional customer service award image
MIRA WINS REGIONAL CUSTOMER SERVICE AWARD
18 November, 2016
Travis Perkins reports positive growth in Q3 alongside plans to close 30 branches image
TRAVIS PERKINS REPORTS POSITIVE GROWTH IN Q3 ALONGSIDE PLANS TO CLOSE 30 BRANCHES
19 October, 2016
OFTEC urges businesses to protect themselves against liability image
OFTEC URGES BUSINESSES TO PROTECT THEMSELVES AGAINST LIABILITY
24 August, 2016
‘Hans On’ Day in London 2016 image
‘HANS ON’ DAY IN LONDON 2016
28 July, 2016
‘Hans On’ day in London 2016 image
‘HANS ON’ DAY IN LONDON 2016
28 July, 2016
New Baxi training centre for Nottingham image
NEW BAXI TRAINING CENTRE FOR NOTTINGHAM
7 June, 2016
Plumbers and solicitors worst for online customer service image
PLUMBERS AND SOLICITORS WORST FOR ONLINE CUSTOMER SERVICE
27 April, 2016
Five steps to smart image
FIVE STEPS TO SMART
4 January, 2016
SNIPEF names its Business of the Year image
SNIPEF NAMES ITS BUSINESS OF THE YEAR
30 November, 2015
Heat Trust launched to address customer complaints image
HEAT TRUST LAUNCHED TO ADDRESS CUSTOMER COMPLAINTS
25 November, 2015
Glasgow plumbing business wins customer service award image
GLASGOW PLUMBING BUSINESS WINS CUSTOMER SERVICE AWARD
9 October, 2015
New measures intoduced to tackle poor customer service from energy companies image
NEW MEASURES INTODUCED TO TACKLE POOR CUSTOMER SERVICE FROM ENERGY COMPANIES
6 October, 2015
Graham requests help in search for 'customer hero' employee image
GRAHAM REQUESTS HELP IN SEARCH FOR 'CUSTOMER HERO' EMPLOYEE
29 September, 2015
I got 99 problems but my job ain’t one image
I GOT 99 PROBLEMS BUT MY JOB AIN’T ONE
17 September, 2015
Uponor meets customer demand as Q&E range goes XL image
UPONOR MEETS CUSTOMER DEMAND AS Q&E RANGE GOES XL
13 July, 2015
FMB calls on consumers to avoid basing trust in builders on internet reviews image
FMB CALLS ON CONSUMERS TO AVOID BASING TRUST IN BUILDERS ON INTERNET REVIEWS
22 June, 2015
Plumbing Toolbox app eases installer workloads image
PLUMBING TOOLBOX APP EASES INSTALLER WORKLOADS
21 May, 2015
Fix it the first time, say consumers image
FIX IT THE FIRST TIME, SAY CONSUMERS
17 April, 2015
Seven steps to better cash flow management image
SEVEN STEPS TO BETTER CASH FLOW MANAGEMENT
15 April, 2015
Five ways to boost customer loyalty image
FIVE WAYS TO BOOST CUSTOMER LOYALTY
15 April, 2015
Wolseley UK backs up National Apprenticeship Week with extended scheme image
WOLSELEY UK BACKS UP NATIONAL APPRENTICESHIP WEEK WITH EXTENDED SCHEME
3 March, 2015
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