The launch of a new app from Worcester, Bosch Group promises to make it easier than ever for installers to register boiler guarantees, organise appointments, and access Worcester’s full suite of technical literature from the palm of their hand.
With a phone or tablet now an essential component of a heating engineer’s toolkit, the MyWorcester app boasts a host of tools to make heating engineers’ daily working lives easier.
Through the MyCustomer section, installers are able to create their own customer database, register and store product guarantees against individual customer profiles, while also managing incoming sales leads that are generated and delivered by the Worcester website. The MyCalendar area then allows installers to organise customer appointments, set service reminders, and keep up-to-date with Worcester’s latest promotions.
For those in need of technical support on-the-go, the app’s MySupport area grants installers access to a library of technical information ranging from product manuals and technical bulletins, to how-to videos and FAQs. Users will also be automatically notified as and when new promotions start and when bulletins are made available.
Capping off an impressive line-up of features is the app’s MyTools section, which boasts an intuitive fault-finder and a flue sizing calculator to aid the sizing of flue lengths for a given boiler installation.
With even more tools planned to be added after launch, installers can rest assured that MyWorcester is an essential addition to their smartphone ahead of what promises to be another busy heating season.
Martyn Bridges, Director of Technical Communication and Product Management at Worcester, Bosch Group, said: “With so many of us now relying on apps in our personal and professional lives, MyWorcester has been introduced to make some of an installer’s typical daily duties that bit easier. With only a single app needed to manage everything from customer details to product guarantees and service reminders, the challenges brought about by physical paperwork can be consigned to history.”
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