Graham Plumbers’ Merchant has launched its search for a Graham ‘customer hero’, as part of its Graham Heroes Awards, in order to reward employees who have demonstrated exceptional customer service.

The Awards look to recognise members of the Graham team for their services to the company, and the plumbers’ merchant is looking for help in the Customer Hero award category, with customers of Graham invited to name a staff member who has stood out to them.

For staff that go the extra mile, constantly display a fantastic attitude or are always smiling, the Customer Hero category is an opportunity for customers to highlight great customer service, the company says.

To nominate a member of the Graham team for the Customer Hero award, customers are invited to e-mail by 23 October, 2015 with details, including:

  • Who they are nominating (name and location)
  • Why they are nominating that particular member of staff
  • The nominator’s name and contact details

The top three short-listed Customer Heroes will all be invited to the company’s awards ceremony and dinner at Graham’s annual conference, hosted in Birmingham in November.

Jannette Walker, human resources manager at Graham Plumbers’ Merchant, said: “We wanted to have a customer category as part of the Heroes Awards, because customers are the whole reason we have a business and we feel there is no one better to nominate our staff than our customers themselves.”