A new online learning course from APHC is giving installers the chance to learn about different types of business contracts, to help them prevent any disputes with their customers.
Many installers will have experienced issues with customers over the years, whether that's failing to be paid on time, or customers who complain that the work carried out was not what they wanted.
The Association of Plumbing & Heating Contractors (APHC) believes its new Understanding Basic Contracts course could be the answer to this common problem. It gives installers the chance to learn about different types of contracts, so that they have a full awareness of current consumer rights legislation and the impact it has on their business.
The course shows installers how to ensure they issue the right type of contract to their customer, whether that's on- or off-premises, a business contract, or a repair and maintenance contract. It also explains the importance of obtaining a signed contract from the customer before work commences.
Not having the correct authorised paperwork in place between installers and their customers is a common mistake that can cause problems if issues arise during, or after, the work is carried out, but APHC's Understanding Basic Contracts course will show installers how to use contracts to ensure they stay on the right side of the law and get paid on time.
The course also covers areas including the components of a contract: quotations, estimates, variations, exclusions, notifications, completion and handover.
The online course costs £25 + VAT for APHC members, or £35 + VAT for non-members. After successful completion of the course, installers will receive a printable APHC certificate.
The course is being run through APHC's new Online Learning Centre, which offers bite-size courses tailored specifically for the plumbing and heating industry.
To enrol on the course, or to find out more, visit: https://courses.aphc.co.uk