Bathroom distributor Robert Lee has set up a specialist team to act solely on the processing, picking, and delivery of goods to customers who have existing maintenance and supply contracts in place for key workers, namely NHS, pharmaceutical, and food production and distribution.
The team, which the company says consists of experienced sales, logistics, and customer service staff, are working remotely, servicing orders to key industries, to ensure that operations outside of the bathroom trade can operate and customers are able to adhere to their contracts.
Robert Lee is also offering a fast turnaround service, with the majority of orders being able to be delivered next working day.
A spokesman from Robert Lee said: “Following last Monday's events where we decided to suspend our normal services, we felt it was right that we sought a solution to help fulfil the orders of customers who had requests from key workers, where there was an urgent need for product, which in the long run could help in a small way, to the country coming through this pandemic.”
“We decided that we would devote time and resource to supporting these customers in adhering to their contracts for key workers and set about bringing together a team of individuals who had the skillset and experience to provide the best service possible.”
“We have set up a dedicated email address; email@example.com, to direct customers to so that their enquires get seen immediately, by the Robert Lee staff, who are working directly on key worker orders.”
“Our stock levels are as always, very good, however we are also working with a number of key suppliers to fulfil orders where products are not in stock in one of the Robert Lee depots.”
“We have had a wonderful response so far from our customers and urge anyone who has key worker contracts to get in touch with us via our dedicated email address. We are able to facilitate supply to new customers, providing they comply to our standard account set up procedure, and would love to help them with their supply to key worker industries.”
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