Boiler manufacturer Intergas is introducing a new service protocol for its smart boilers which it says will benefit installers and their customers.

All Eco RF boilers installed from 1 May 2019 will now only need to be serviced after 1,700 hours of operational use, rather than every 12 months. The RF technology embedded in the boiler, together with the Intergas LAN Gateway, will enable the installer to track boiler performance remotely from the specially developed Service Dashboard. The installer will receive an alert when the boiler is approaching 1,700 hours so that a service visit can be arranged.

Explaining the new servicing scheme, Stephen Zouch, Managing Director at Intergas, said: “It has never made sense to service a boiler based on an arbitrary date in the diary. If you don’t use your boiler for months at a time, why should you pay for a service at the end of 12?

"Using data from the Netherlands, where Intergas’s RF technology has been in operation for the past seven years, the optimum time to carry out a service is after 1,700 hours’ usage. The motor industry has used this system successfully for decades, and we have the ability to do the same.”

To monitor the Eco RF boiler, installers will need to buy the LAN Gateway and install the Service Dashboard onto their tablet, laptop or PC. The Service Dashboard provides a detailed view of boiler performance in real time, and the facility  to change parameter settings remotely where appropriate. 

If a customer doesn’t want to use the monitoring and maintenance technology to carry out the service at 1,700 hour intervals, then the boiler must be serviced annually. The Intergas servicing hours protocol does not apply to the private rented sector, as landlords are legally obliged to carry out a gas safety check (commonly known as a CP12) on the boilers in their properties once every 12 months.