The Hot Water Association (HWA) has released its first cylinder servicing consumer guide, detailing what end users can expect when having their hot water storage cylinder serviced by a registered engineer.

Isaac Occhipinti, Head of External Affairs at the HWA, said: “Servicing is a topic that crops up almost on a daily basis. What constitutes a full service? What guidelines can I follow? These are regular conversations in the industry. As a result, the HWA and its members have been considering what can be done to bring greater transparency, quality and consistency to servicing in the UK.”

The association said that, as most cylinders have common component parts, a guide which outlines agreed industry standards, founded on technical competence, legislative compliance and consumer protection, seemed sensible.

The guide lays out an agreed industry best-practice approach to hot water cylinder servicing, while noting the “important role played by manufacturer’s’ instructions”. The guide also aims to educate consumers on the standards they should expect and details a list of the steps engineers should be taking when they visit a customer’s home.

Engineers can download and share the guide from the HWA website here.