Late payments are a longstanding issue and many tradespeople have had to write off significant sums, according to a survey of 2000 UK adults, including 161 tradespeople who either own a business or are self-employed, conducted by Opinium  between 10 and 14 February 2023. 

On average, the largest single invoice they have given up chasing on payment comes to £4,757 with nearly a quarter (24%) losing out on payments worth over £2,500. More than three quarters (78%) have at some point tried to make a legal claim to recover payments. Over half (57%) were either unsuccessful in their claim or still have unresolved claims.

At a time when expenses are rising sharply due to inflationary pressures, late payments are significantly impacting tradespeople’s personal lives, business operations, and mental wellbeing. Almost a quarter (23%) worry about not being able to cover their family or personal expenses and one-in-five (21%) are concerned about how late payments are impacting their mental health.

Nearly one-in-five (19%) worry about the cost of getting legal advice for chasing down late payments, with 20% worrying that the time spent chasing invoices prevents them from getting on with their primary job. Late payments can also threaten the survival of a business and its owner’s ability to pay salaries. Almost one-fifth (18%) of tradespeople say that late payments could lead to them filing for bankruptcy, with 17% saying that late payments would impact their ability to pay themselves or their staff on time.

Research from The Institute of Chartered Accountants in England and Wales (ICAEW) revealed that late payments cost small business owners £684 million each year. The current economic environment may be making the situation worse, with half (51%) of tradespeople stating the ongoing cost-of-living crisis has impacted the number of late payments they are receiving.

To reduce the impact of late payments on their business, many tradespeople are changing the way they bill for their work. Over a quarter (27%) refuse to start work until they receive up-front payment in full, with a quarter (25%) choosing to take payments immediately with a card reader or mobile payment.

Nearly a quarter (24%) charge a ‘late payment fee’ to their clients, and the same number of tradespeople take half of the payment in advance and then the remainder once work is complete. A fifth (20%) of tradespeople offer discounts to clients for paying quickly.

Alison Traboulsi, Product Manager at Direct Line business insurance, commented: “Tradespeople are vital to the UK economy, and it’s worrying to see that so many are struggling to get paid on-time. Their time is hugely valuable, so effort spent chasing monies owed could prevent them from taking on more work or completing jobs on time. Late payments can also have a huge impact on business operations, finances and, at times, tradespeople’s mental health.

"Times are tough and it is difficult to see so many tradespeople miss out on payments they are legitimately owed due to concerns around legal costs, amongst other reasons. Direct Line business insurance policies come with Legal Essentials, a service that provides tradespeople with unlimited access to a team of DAS legal experts for confidential legal advice and access to a library of legal templates, tools, and guides to help them run their business, including guidance on how to pursue late payments.”