Anne Timpany, founder of ATRA Group, explains why it's important to build your business around customer service.

Anne is a regular columnist for HVP, where she provides expert advice on all things business and finance related, stemming from years of experience at the helm of On Tap Plumbers. In this video, she elaborates on how vital it is to center your business on exceptional customer service.

The PHEX Tottenham Seminar Theatre was sponsored by HiKOKI Powertools UK, a leading supplier of power tools.