The rise in companies offering 'free' solar panel installations is leading to some vulnerable homeowners being targeted by less reputable sales companies using hard sell tactics to pocket the household's feed-in tariff, says PTS.
The rise in companies offering ‘free’ solar photovoltaic (PV) panel installations is leading to some vulnerable homeowners being targeted by less reputable sales companies using hard sell tactics to pocket the household’s feed-in tariff.
The warning from plumbing and heating merchant PTS – part of the BSS Group owned by Travis Perkins – is a result of increasing concerns over unscrupulous tactics being used by some companies offering such deals.
Typically, salesmen will make the homeowner the offer of free panels and installation, in return for the proceeds from the feed-in tariff. This type of offer is becoming more common with many reputable companies providing a similar service which includes free maintenance throughout the whole contract and installation by an MCS-accredited installer.
However, there are a growing number of new companies which don’t offer such customer protection and are targeting older, more vulnerable homeowners.
Ian Stares, product group manager for renewable technologies at PTS, says the practice of these un-reputable companies needs careful scrutiny and could be considered as unethical. “We have been made aware of a number of cases where consumers, in particular elderly pensioners concerned about rising energy bills, have been targeted by new companies with what seems, on the surface, to be an attractive offer.
"In reality, the company pockets most of the financial upside while the customer is left with unanswered questions about maintenance and the effect of the panels on the re-sale value of the home and potentially increased insurance costs.”
He continued: “In one case, the salesman was proposing to site 21 solar panels on a single property, which would still have only covered approximately three-quarters of the property’s electricity consumption.
"Our suspicion is that the company was proposing to use poor-quality solar PV panels which were not capable of generating enough kilowatt hours of electricity to power both the property and generate enough electricity to sell back to the National Grid.”
Stares also believes that the fine print in some contracts may give rise to further concerns. "The detail in many of these contracts includes a clause stipulating that a ‘small fee’ will be payable to the company if the property is ever sold, but the exact amount is never made clear. What’s more, in cases where a large number of solar PV panels are being specified, we have concerns that no account is being taken of the structural weight capacity of the roof or the homeowner’s potential insurance liability if any damage to the roof occurs.”
Stares believes these unscrupulous tactics could do great damage to the public’s confidence in renewable technologies.“These practices are highly unethical and could do great damage to the heating industry and the public’s perception of renewables.
“However it should be mentioned that there are some companies who are offering this type of service who are high-quality reputable installers.”