Plumbase has introduced an exclusive 24-hour spares line, meaning installers can place same-day and next-day orders, even if they happen to be working outside of core trading hours.
While the line will be manned around the clock, Plumbase will also be offering expert spares advice between 7am and 8:30pm from Monday to Friday. During this period, heating engineers can speak to one of a team of nine spares experts.
Heating engineers placing orders before 6:30pm will be given the option of having spares delivered either to a local branch or a specified home address. Those ordering after 6:30pm can arrange for branch collection on the next working day (subject to availability in branch), or can have their products despatched on the next working day for overnight delivery.
Aidan Ogle, Plumbase Spares Director, said: “At Plumbase, we’re proud to deliver a spares service that guarantees installers can get exactly what they need, and our new order line is our latest commitment to that.
“Whether installers are on an emergency callout late at night, or are carrying out a routine boiler service during core working hours, we guarantee that they’ll be able to order the parts they need over the phone, at their convenience.”