The Heating and Hot Water Industry Council (HHIC) has produced a new guide, detailing what consumers should expect when having their gas boiler serviced.
The guide to gas boiler servicing lays out agreed industry best-practice for boiler servicing – and aims to educate consumers on the standards they should expect. It also details a list of the steps engineers should take when they visit a customer’s home and lays out a new, 10-point HHIC Customer Service Charter.
Stewart Clements, Director of the HHIC, said: “Industry has produced this consumer-facing guidance, to support the professional accredited heating engineer. We believe that by outlining what homeowners can expect from their service, it will assist with the message that the cheapest quote isn’t always the best.
“The reason is simple; as a consumer, it is reasonable to assume when procuring a service of your gas boiler that different providers will all offer a similar, standardised, thorough high-quality service. But what constitutes a proper job? And how can consumers, especially those who might not have any knowledge of the industry, be sure they are receiving what they should? It also provides installers with something to show customers, conveying their professionalism and commitment to gas safety.
“At the heart of this work is the professional, accredited heating engineer that takes pride in their work and always delivers a safe, compliant and professional service. Gas Safe-registered engineers are key to communicating the importance of best practice to consumers and we encourage them to download the guide and share it with their customers.”
The guide is available here.