From 1 January, 2013, all BWT-branded water softeners will be eligible for free commissioning.
This new free service will see a commissioning engineer taking on the customer service element of the new installation. The engineer's visit can be booked with the BWT commissioning team by either the installer or the customer directly.
During the visit, the engineer will check the softener is set up in line with the homeowner's requirements, that it is operating efficiently, take the householder through the basic set-up procedure, explain the features and benefits on the model that has been chosen, and will give the customer the chance to ask any questions they may have.
The new scheme is designed to pass the responsibility for the water softener from the installer to BWT, releasing the installer from the need to undertake additional customer training, or to be the first port of call if there is an issue with the unit's operation, especially in the early days of ownership.
The BWT engineer is not a plumber,so won’t be checking the pipework or other parts of the installation, as BWT believes this is best left to the installer. The free service is designed to enhance BWT's customer care, helping prevent anxiety among new customers, ensuring they benefit from softened water without needing to call back the busy installer.