In December 2021 Water Regs UK asked 2,016 UK adults how they know they can trust a plumber to do work in their home.
One in seven (14%) of those surveyed said they check to see if the installer is registered with an approved contractors’ scheme.
That’s more than the number of people who check recommendations on social media (12%) or third party review sites (12%).
Julie Spinks, Managing Director of Water Regs UK, believes the findings show that approved contractor status has risen in importance among domestic customers.
She said: “Word of mouth and personal recommendation has always been important, but it’s clear that millions of people now want an official channel to check if they can rely on an installer.
“Approved contractor status through schemes such as WIAPS is one of the things people are turning to for that assurance.”
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