Julian Clegg, National Sales Manager Valves and Controls at Myson Controls, discusses how advances in technology continue to open up avenues for installers and their customers.

In the new era of modern technology, integration and accessibility is a key factor in deciding what products customers want within their homes. As technology continuously evolves, so do products, and this is no different within the heating world. 

We live in an age of office spaces and homes becoming ‘smarter’, with AI assistants and Internet of Things devices all aimed at increasing product integration and providing a sense of fluidity when it comes to controlling different products. The simple action of asking an AI assistant to turn lights on or off, or controlling the temperature of a meeting room from your phone ahead of a meeting starting – these are all things possible with smart applications and products.

One of the biggest challenges of modern technology development is knowing which technologies are sustainable, which trends will fade, and which trends are worth the investment and will provide increased services or functions to our markets. Smart thermostats and the introduction of Boiler Plus are good examples of technology and legislation working together to achieve a common goal of increased user control and system efficiency. 

The increase of AI assistance within the home and commercial spaces has led to many heating manufacturers reassessing the functionality of their thermostats and control functions of heating solutions. Being able to control the heating output of a radiator or full heating systems via WiFi has become common practice, as has the adoption of touch sensitive control screens, and naturally this has evolved into app support, giving customers the convenience of being able to control their heating systems remotely. 

This has also become a trend in smart office spaces, allowing employees to control room temperatures from their desk – i.e. if they have come away from a meeting room and forgotten to turn the heating off, they can do so from an app rather than having to physically go back to the room. Not only is this convenient, but it allows employees to operate more efficiently during the day.

Evolving the technology further to allow for AI assistance to help control heating systems not only provides another level of convenience but also increases the accessibility of technology and products to a wider market. For example, installing a heating system with AI assistance integration in an elderly person’s home – or for anybody who has limited mobility, vision, or dexterity – and allowing them to use a voice assistant offers levels of control which were unachievable previously.

How we improve our products and services is always going to be tied with the technology available, so spotting new opportunities in how we can utilise new technologies is high on the agenda. It is the key to increasing and enhancing not only manufacturing output, but also improving on the customer experience of products and functions.