Flame Heating Spares is to support the region’s installers with the launch of a new app.

Flame, which operates seven branches throughout the north east, is now offering its trade customers the app free of charge, which is able to support heating engineers with an end-to-end service that performs a diagnostic on any boiler and identifies the parts required for installations and maintenance work.

The app is connected to PartsArena’s parts identification software, which is integrated into the Flame website. It has the capabilities to allow installers to order parts and check current stock levels at each of Flame’s branches, provide access to customers’ individual account information and the ability to download documentation, including proof of deliveries, at the touch of a button.

0800 Repair Gas, which is also based in the north east of England, in Houghton le Spring, tested the app during its development stage after Flame secured a deal with Phil Pallister, managing director of 0800 Repair Gas, so that the company’s engineers used it while carrying out routine jobs.

John Savage, managing director of Flame Heating Spares, said: “This app has the potential to revolutionise the entire industry, boost productivity among the regional heating and plumbing trade and provide engineers with an effective solution. I am delighted we are in a positon to launch our app and I am expecting big things from it, given its capabilities and the ease of access it provides customers with.

“We have worked with 0800 Repair Gas for a number of years and I am grateful to Mr Pallister and his team of engineers whose research has helped develop the app so that it is fully functional for installers across the region.”