Ferroli has announced the relaunch of its Installersmate loyalty club.
The new scheme includes a host of new features and exclusive benefits, according to Ferroli, such as Reward Points for all eligible boilers or products registered, which now includes the company's new range of electric and gas water heaters.
“We asked our installers what improvements we could make to Installersmate that would make their working day easier and we think our new website will tick all the boxes,” said Jasmin Martin-Hoare, Marketing Manager at Ferroli. “We are especially pleased to be able to offer every Installersmate member a fantastic range of rewards, including experience days out, electronics, gadgets and Ferroli-branded clothing."
As well exclusive free boiler warranty upgrades, free Gas Safe notifications and annual boiler service reminders for customers, Installersmate members can now upload a photo of the completed benchmark checklist, log the date of every annual boiler service and access their customers’ warranty certificates so that they have a full record of all activity on their boiler installations. To improve communication with customers, annual boiler service reminders can now be sent by text as well as email.
“Communication with our installers is very important to us so in addition to the online facility for them to ask us to ring them and to request an engineer’s visit for their customers, we’ve added a feedback form where they can ask questions or share their thoughts about any aspect of Ferroli’s products and services,” said Jasmin.
Ferroli manfuctures a range of electric and gas water heaters and instant electric kettles, and seven of these products can now be registered via Installersmate. This means that Installersmate is now open to plumbers who aren’t Gas Safe-registered but are qualified to fit electrical appliances.
Installersmate members can currently secure a free warranty upgrade to seven years on Ferroli's Modena boiler by registering the boiler with Gas Safe via Installersmate by 30 June.
Ferroli also confirmed that Installersmate will soon be available as an app, available from the App Store and Google Play Store.
For more information, visit www.installersmate.co.uk.